Idhasoft - Vision Packaged. Delivered

Idhasoft provides more than post-sales support to maintain your HP Software. Our support services help to ensure your availability and uptime and reduce your total cost of ownership. By providing you with fast, reliable, and highly trained experts, Idhasoft can deliver better problem identification, diagnosis, and resolution.

Idhasoft Support is the best alternative to direct support from HP

For high-quality support of your HP Software products, choose Idhasoft, an HP Software Authorized Services Management Partner for Support (ASMP-S):

• The ASMP-S Program represents the highest level of collaboration between HP and Idhasoft for the delivery of HP Software support.
• As an ASMP-S partner, Idhasoft has a proven level of HP Software expertise in order to provide comprehensive support on a range of HP Software products.
• HP has fully endorsed Idhasoft for their competence in delivering HP Software support.

Single point of contact for all your support needs

• As the customer of Idhasoft, you will be working with a complete end-to-end solution provider that will support every aspect of your business computing needs.
• Idhasoft will stay with you throughout the solution lifecycle, from design and deployment to support and maintenance.
• As a result, Idhasoft will have a complete understanding of your IT environment and challenges in order to deliver a more effective level of support.

Enabled with Idhasoft Support

Idhasoft has the skill, infrastructure and professionalism to interact with you effectively and demonstrate a commitment to fulfilling the high service standards you expect. Our support experts have specialized product knowledge and provide efficient and effective problem analysis, problem isolation, and escalation management. In addition, they have access to expert technical resources both within Idhasoft and HP.

Support Highlights

All Idhasoft HP Software licenses are sold with a minimum one-year of Idhasoft delivered software support that includes the following services:

• Phone-In Assistance
  • 9 x 5 assistance available during business hours
  • 24 x 7 available for around-the-clock assistance
• Online Support request case submittal
• Prioritized Escalation Management
• Remote Kickoff Meeting
• As needed Remote Technical Reviews
• Support Contract Management
  • Software Updates and Patches
  • Enhancement Requests
  • Licensing assistance at no additional cost
• Access to HP's Software Support Online website:
  • Self-solve knowledge base forums
  • Discussion Forums
  • Electronic Manuals
  • Obsolescence Policy
  • Tips, tricks and new release information
  • E-mail notifications for product updates