Idhasoft - Vision Packaged. Delivered

It pays to be good at field service. Efficient field service companies have lower operating expenses, better productivity, higher SLA compliance and customer satisfaction levels, and capture more service revenue than their peers. For these reasons, best-in-class operators have 2.5 percent higher service margins than average companies, and are about 50 percent more profitable than laggards.1

Outstanding profitability is not all that sets best-in-class companies apart from their peers-they are also much more likely to use mobile computers and other mobility automation tools. Only 22 percent of best-in-class companies rely on paper-based processes in their field service operations.2 Instead, they have automated their paperwork, inventory management, dispatch and other operations with mobile computers and printers-with strong results. Companies who automated field service improved service revenues an average of 17.5 percent, SLA compliance by 22.1 percent, and reduced repair time by 9 percent.3 Top field service performers contribute at least 35 percent of their overall corporate revenues and profits. Manual processes and paperwork processing simply have no place in efficient field service operations today. But automation doesn't automatically produce profits and add efficiency. Return-on-investment depends on getting a complete, well integrated solution that supports the specific features and processes your business needs.

ROI depends heavily on how complete the mobility automation solution is, the specific processes that are automated, and the compatibility and reliability of the mobile equipment. For some organizations, basic mobile messaging and on-site invoice generation will clear bottlenecks and improve cash flow. Others can get rapid ROI from implementing a full suite of automated dispatch, work-order management and supply parts inventory management applications. Often, expanding projects actually reduces the time needed to realize full return on investment because the original mobility investment is leveraged as more processes are automated.